Promotions
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Frequently Asked Questions
Q1. Does this offer cover all Fisher & Paykel ovens?
Q2. Where are the cooking classes held?
Q3. What does the Free Cooking Class promotion cover?
Q4. How do I claim?
Q5. What do I do if I wanted extra places with my cooking class?
Q6. What do I do if I can't make it to my class?
Q7. Can I have the Free Cooking Class transferred to a friend or associate?
Q8. Am I able to use the Free Cooking Class Voucher after it's expiry date?
Q9. If I return any of the qualifying Fisher & Paykel product(s) under any returns policy, must I cancel/return my Free Cooking Class Voucher?
Q10. I bought my Fisher & Paykel oven after 31st May 2010. Can I still claim the Free Cooking Class?
Q11. Do I need to physically receive the Fisher & Paykel qualifying appliances to register in the promotion?
Q12. Can I purchase the Fisher & Paykel qualifying products from any retailer?
Q13. How is the Cooking Class Voucher sent?
Q14. Do I need to send in my original receipt?
Q15. Where is the Serial Number I need to provide?
Q1. Does this offer cover all Fisher & Paykel ovens?
No. It only covers selected Fisher & Paykel Ovens purchased from a participating Harvey Norman, Domayne and Joyce Mayne retailer in NSW, QLD and VIC during the promotional period.
Q2. Where are the cooking classes held?
The Free Cooking Classes will be held in NSW, QLD and VIC only.
| NEW SOUTH WALES | QUEENSLAND | VICTORIA |
|
SYDNEY SEAFOOD SCHOOL Sydney Fish Market Bank St, Pyrmont P 02 9004 1111 www.sydneyfishmarket.com.au |
BLACK PEARL EPICURE COOKING
SCHOOL 36 Baxter St, Fortitude Valley P 07 3257 2144 cookingschool@blackpearl.com.au www.blackpearl.com.au |
RAW MATERIALS COOKING SCHOOL 148 Cowper Street, Footscray studio@rawmaterials.com www.studiorawmaterials.com.au |
Q3. What does the Free Cooking Class promotion cover?
The Free Cooking Class promotion covers one place in any of the cooking classes offered by any of Fisher & Paykel's participating cooking schools.
Q4. How do I claim?
You must have purchased qualifying Fisher & Paykel product combination during the promotion date at a participating retailer to be able to claim for the Free Cooking Class. To claim, you must register your appliance online at www.fp.com.au within two (2) weeks of purchase. Once the claim is validated by Fisher & Paykel, the claimant will be sent the applicable Cooking Class Voucher. Claimants are to book for cooking class via the Cooking School's usual booking procedures. Classes are subject to availability. Free Cooking Class vouchers must be presented to cooking school on day of cooking class. Cooking Class Voucher will expire on 30th September 2010.
Q5. What do I do if I wanted extra places with my cooking class?
You can contact the cooking school to purchase any extra places.
Q6. What do I do if I can't make it to my class?
Please contact the cooking school regarding their exchanging policies.
Q7. Can I have the Free Cooking Class transferred to a friend or associate?
Yes. The Free Cooking Class Voucher entitles one cooking class place in any of the participating cooking schools. You can offer this cooking class place to friends or family.
Q8. Am I able to use the Free Cooking Class Voucher after it's expiry date?
No. Cooking Class Vouchers cannot be used after 30th September 2010
Q9. If I return any of the qualifying Fisher & Paykel product(s) under any returns policy, must I cancel/return my Free Cooking Class Voucher?
Yes. Please contact the cooking school to cancel your booking. Vouchers should be returned to Fisher & Paykel. See Terms & Conditions for more details.
Q10. I bought my Fisher & Paykel oven after 31st May 2010. Can I still claim the Free Cooking Class?
No. This offer is only on authorised NSW, QLD and VIC Harvey Norman, Domayne and Joyce Mayne retailer purchases made between 1st April and 31st May 2010 on selected Fisher & Paykel Ovens only.
Q11. Do I need to physically receive the Fisher & Paykel qualifying appliances to register in the promotion?
Yes. You are required to submit the Serial Number(s) of your products in order to successfully register for the claim. This Serial Number can only be found on the appliance.
Q12. Can I purchase the Fisher & Paykel qualifying products from any retailer?
No, it must be an Australian retail purchase of A-grade or trade-seconds Fisher & Paykel Oven from any participating Harvey Norman, Domayne and Joyce Mayne retailer in NSW, QLD and VIC. Layby’s will not be accepted unless paid in full between the redemption dates.
Q13. How is the Cooking Class Voucher sent?
Your Cooking Class Voucher will be sent via Australia Post.
Q14. Do I need to send in my original receipt?
No. A copy of your original receipt will be accepted. The online registration system does provide for a scanned receipt to be submitted. If you cannot scan the receipt then mailed copies are acceptable. Please ensure the copy clearly specifies the store of purchase, relevant model number, payment in full made within Australia and that the purchase was made during the promotional period but prior to claim.
Q15. Where is the Serial Number I need to provide?
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