Promotions

Frequently Asked Questions

Q1. Does this offer cover all Fisher & Paykel cooking appliances?
Q2. What does the Free Smart Connect Installation cover?
Q3. Who performs the Free Smart Connect installation?
Q4. How do I claim?
Q5. What do I do if the Fisher & Paykel Technician does not arrive on the day and time as confirmed when I made my phone booking?
Q6. What do I do if I want to change the day and time of the original set installation service booking?
Q7. Can I have the Free Smart Connect Installation transferred to a friend or associate?
Q8. Can I have the Free Smart Connect Installation transferred or extended to any other Fisher & Paykel appliances?
Q9. If I return the qualifying Fisher & Paykel product under any returns policy, must I cancel my Free Smart Connect Installation?
Q10. I bought my Fisher & Paykel appliance after 31st July 2010. Can I still claim the Free Smart Connect Installation?
Q11. Do I need to physically receive the Fisher & Paykel qualifying appliance to call and arrange a suitable date for my Free Smart Connect Installation booking?
Q12. Can I purchase the Fisher & Paykel qualifying products from any retailer?
Q13. What do I need to provide on installation day?
Q14. I do not have any access to the Internet and the phone. How do I claim?

Q1. Does this offer cover all Fisher & Paykel cooking appliances?

No. It only covers selected Fisher & Paykel Electric and Induction Cooktops purchased from a participating metropolitan Harvey Norman, Domayne and Joyce Mayne retailer during the promotional period.

Q2. What does the Free Smart Connect Installation cover?

The Free Smart Connect Installation covers a Fisher & Paykel Technician correctly installing your new Fisher & Paykel appliance at your designated premises. The Technician will remove all packaging related to the product if requested. All Smart Connect Installations carry a full 12 months warranty on both parts and labour.

Please note, the following conditions apply:

• All connections will only be carried out where the joinery, electrical and plumbing requirements meet those shown in the Fisher & Paykel product Installation Instructions provided with the product, or as illustrated for the applicable product on the Fisher & Paykel website www.fp.com.au
• All electrical wiring and fittings must meet the electrical standard for the appliance being installed as required by the current AS/NZ3000 electrical wiring regulations
• The appliance must be in place adjacent to where it is to be connected regardless of whether the building is a single or multi-level property
• The product must be available to be connected when the Fisher & Paykel Technician arrives at the designated premises
• Where possible Fisher & Paykel will disconnect and remove the old appliance from its installation but will not remove it from the premises. Removal and disposal of the old product is the responsibility of the customer
• If the Fisher & Paykel Technician is unable to complete the disconnection/reconnection of the appliance due to the installation not meeting the conditions set out in the Terms & Conditions or the consumer not being available within the agreed upon time frames, a charge may apply to complete the connection
• A Fisher & Paykel Technician will undertake to complete the connection within a reasonable amount of time allowing for geographical location and availability of resources

Q3. Who performs the Free Smart Connect installation?

Specially trained Fisher & Paykel Technicians.

Q4. How do I claim?

You must have purchased a qualifying product during the promotion date at a participating retailer to be able to claim for the Free Smart Connect Installation. To claim, you must register your appliance online at http://www.fp.com.au/promotion within two (2) weeks of purchase and upon receiving the appliance from the retailer, call Fisher & Paykel Free Smart Connect Installation on 1300 650 765 by midnight 30.08.10 to arrange a suitable date for your Free Smart Connect Installation. Claimants must have the following details ready when calling to book an installation:

• Address where installation will take place
• Contact phone number
• Model number(s) of product
• Date of purchase
• Unique Code from online appliance registration

Installation must take place before close of business 31.12.10. Please note: Installation cannot take place any other way except following BOTH the online registration AND installation booking process.

Q5. What do I do if the Fisher & Paykel Technician does not arrive on the day and time as confirmed when I made my phone booking?

Please call Fisher & Paykel Smart Connect Installation Promotion on 1300 650 765 or email customer.care@fp.com.au for assistance.

Q6. What do I do if I want to change the day and time of the original set installation service booking?

Please call Fisher & Paykel Smart Connect Installation Promotion on 1300 650 765, at least 24 hours before your installation takes place, otherwise a charge may apply.

Q7. Can I have the Free Smart Connect Installation transferred to a friend or associate?

No. See the Terms & Conditions for more information.

Q8. Can I have the Free Smart Connect Installation transferred or extended to any other Fisher & Paykel appliances?

No. The Free Smart Connect Installation is specific only to the Fisher & Paykel cooking appliance model that you have purchased as part of the promotion. It cannot be transferred or extended to any other Fisher & Paykel appliances. You can enquire and obtain Fisher & Paykel Smart Connect Installation (charges apply) on your other selected Fisher & Paykel appliances by contacting Customer Care on 1300 650 590.

Q9. If I return the qualifying Fisher & Paykel product under any returns policy, must I cancel my Free Smart Connect Installation?

Yes. Please call Fisher & Paykel Smart Connect Installation Promotion on 1300 650 765 or email customer.care@fp.com.au for assistance.

Q10. I bought my Fisher & Paykel appliance after 31st July 2010. Can I still claim the Free Smart Connect Installation?

No. This offer is only on authorised retailer purchases made between July 1st and July 31st 2010 on selected Fisher & Paykel Electric and Induction Cooktops models only.

Q11. Do I need to physically receive the Fisher & Paykel qualifying appliance to call and arrange a suitable date for my Free Smart Connect Installation booking?

No. However, you are required to know the delivery date of your appliance from your retailer to ensure that installation booking takes place after the appliance has been delivered to the installation premise.

Q12. Can I purchase the Fisher & Paykel qualifying products from any retailer?

No, it must be an Australian retail purchase of current A-grade or trade-seconds Fisher & Paykel Electric and Induction Cooktops: CI905DTB1 (Designer 900mm Induction Cooktop) or CE905CBX1 (Classic 900mm Electric Cooktop) from any metropolitan Harvey Norman, Domayne or Joyce Mayne retailer. Layby’s will not be accepted unless paid in full between the redemption dates.

Q13. What do I need to provide on installation day?

You must have on installation day, your Proof of Purchase and the applicable cooking appliance purchased as part of the promotion for installation. Terms & Conditions apply, if any of the Terms & Conditions are not met, the Free Smart Connect installation service may be forfeited or charges may apply. Please ensure that your Proof of Purchase clearly specifies the store of purchase, relevant model number, payment in full made within Australia and that the purchase was made during the promotional period but prior to claim.

Q14. I do not have any access to the Internet and the phone. How do I claim?

You can only claim if you have access to both the Internet and the phone.